Terry Esper

About

Dr. Terry L. Esper is a Professor of Logistics at The Ohio State University Fisher College of Business. His research focuses on strategic supply chain management, relationship management, customer service, online retail, leadership, and corporate culture, combining Logistics and Marketing concepts to explore how firms can leverage supply chain and logistics operations for competitive differentiation. Esper’s work has been published in top-tier academic journals and industry outlets, and he regularly shares his insights through academic conferences, symposiums, and media outlets such as Forbes, the Wall Street Journal, NPR, BBC World News, CNBC, and others. He has also delivered a TEDx Talk. Prior to his current position, Esper served as the Oren Harris Endowed Chair of Logistics and Associate Professor of Supply Chain Management at the University of Arkansas Sam M. Walton College of Business, where he was also the Executive Director of the Walton College SCM Research Center. He has held faculty positions at the University of Tennessee Haslam College of Business and has been actively engaged in global academic initiatives, including faculty roles at the University of Verona in Italy, and collaborations with Universidad Santa Maria de Antigua in Panama and ESSEC Business School in France. Esper is a Senior Editor for the Journal of Business Logistics and an Associate Editor for the Journal of Supply Chain Management. He is also a member of the Board of Directors of the Council…

Research topics

• Computer Science
• Business
• Marketing
• Sociology
• Process management
• Psychology
• Medicine
• Knowledge management
• Virology
• Industrial organization

Selected publications

• Designing crowdsourced delivery systems: The effect of driver disclosure and ethnic similarity

  Journal of Operations Management · 2018-05-01 · 149 citations

  articleCorresponding

  Abstract Crowdsourced delivery is a service operations model that has proliferated in recent years, bringing unique opportunities and challenges to online retail operations. In particular, new technology enabled features, such as the disclosure of delivery drivers' identities, introduce a social dimension prior to delivery service encounters that might influence customers' service quality expectations and ultimately impact their attitudes towards the retailers. Building on premises of social ide…

  PublisherDOI

• In artificial intelligence (AI) we trust: A qualitative investigation of AI technology acceptance

  Journal of Business Logistics · 2022 · 141 citations

  Senior authorCorresponding

  Abstract Artificial intelligence (AI) applications are increasingly used to support supply chain management (SCM) activities. However, industry reports and recent research indicate difficulty in implementing AI solutions. This study explores the role of organizational factors in reconciling the differences between the potential SCM benefits of AI and its actual acceptance and use. We apply thematic analysis techniques to explore the marketing materials used by vendors of AI‐enabled software and…

  PublisherDOI

• Toward a Digitally Dominant Paradigm for twenty-first century supply chain scholarship

  International Journal of Physical Distribution & Logistics Management · 2019-10-02 · 124 citations

  article

  Purpose The digital advances in modern industry are accelerating changes in the broad social, economic, political and business environments within which supply chain management (SCM) is practiced. Given this extraordinary contextual upheaval, the conduct of research to identify, define, understand and explain how the digital revolution will impact key SCM concepts is imperative. The purpose of this paper is to introduce a theoretically grounded Digitally Dominant Paradigm (DDP) framework that de…

  PublisherDOI

• Everything Old is New Again: The Age of Consumer‐Centric Supply Chain Management

  Journal of Business Logistics · 2020 · 90 citations

  1st authorCorresponding

  Over the past several decades, the disciplines of marketing and logistics grew apart from their common historical origins as marketing became more behavioral and more quantitative, while logistics leaned toward a more operational orientation. We argue in this editorial that social and technological changes in the past 20 years, coupled with the effects of the COVID pandemic, have created the conditions for the two disciplines to reconnect. We propose that scholars and practitioners consider a co…

  PublisherOA PDFDOI

• Supply Chain Management Amid the Coronavirus Pandemic

  Journal of Public Policy & Marketing · 2020 · 73 citations

  1st authorCorresponding
  PublisherOA PDFDOI

Frequent coauthors

• Theodore P. Stank

  Knoxville College

  21 shared

• Ha Ta

  Florida International University

  10 shared

• Anníbal C. Sodero

  Fisher College

  9 shared

• Simone T. Peinkofer

  Michigan State University

  8 shared

• Beth Davis‐Sramek

  Auburn University

  7 shared

• Rodney W. Thomas

  University of Arkansas at Fayetteville

  7 shared

• Adriana Rossiter Hofer

  7 shared

• C. Clifford Defee

  Texas Christian University

  7 shared

Awards & honors

• Oren Harris Endowed Chair of Logistics
• CSCMP Board of Directors
• Chair of the CSCMP Academic Strategies Committee

Similar researchers at Ohio State University

• Greg Allenbyh-50
• Douglas M. Lamberth-48
• A. Michael Knemeyerh-44