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Nicola Dell

Nicola Dell

Cornell University · Computer Science

Active 2011–2026

h-index33
Citations4.0k
Papers12975 last 5y
Funding$2.9M

Academic metrics are sourced from OpenAlex and public funding records; values may differ from Google Scholar.

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About

Nicola Dell is an associate professor of information science at Cornell Tech, the Jacobs Technion-Cornell Institute, and the Cornell Ann S. Bowers College of Computing and Information Science. She advises Ph.D. and M.S. students in the fields of information science and computer science. Her research focuses on human interaction, information communications technology for development, and computer security and privacy. Dell has published over 80 peer-reviewed conference and journal papers, mostly at top-tier venues such as CHI, CSCW, ICTD, COMPASS, IEEE S&P Oakland, and USENIX Security. Her work has received numerous Best Paper and Honorable Mention recognitions, and she is the recipient of an NSF CAREER Award, a SIGCHI Societal Impact Award, and the MacArthur Foundation fellowship. At Cornell, she co-founded and co-directs the Clinic to End Tech Abuse, serves as the director of technology innovation for the Initiative on Home Care Work in the Center for Applied Research on Work, and was the inaugural Siegel Faculty Impact Fellow in the Public Interest Technology Initiative at Cornell Tech in 2023.

Research topics

  • Computer Science
  • Political Science
  • Computer Security
  • Sociology
  • Medicine
  • Public relations
  • Psychology
  • Internet privacy
  • Criminology
  • Nursing

Selected publications

  • Experiences of Home Health Care Workers in New York City During the Coronavirus Disease 2019 Pandemic

    JAMA Internal Medicine · 2020 · 209 citations

    Senior authorCorresponding

    Importance: Home health care workers care for community-dwelling adults and play an important role in supporting patients with confirmed and suspected coronavirus disease 2019 (COVID-19) who remain at home. These workers are mostly middle-aged women and racial/ethnic minorities who typically earn low wages. Despite being integral to patient care, these workers are often neglected by the medical community and society at large; thus, developing a health care system capable of addressing the COVID-…

    DOI

  • Trauma-Informed Computing: Towards Safer Technology Experiences for All

    CHI Conference on Human Factors in Computing Systems · 2022 · 142 citations

    Senior authorCorresponding

    Trauma is the physical, emotional, or psychological harm caused by deeply distressing experiences. Research with communities that may experience high rates of trauma has shown that digital technologies can create or exacerbate traumatic experiences. Via three vignettes, we discuss how considering the possible effects of trauma and traumatic stress reactions provides an explanatory lens with new insights into people’s technology experiences. Then, we present a framework—trauma-informed computing—…

    PublisherDOI

  • SoK: Hate, Harassment, and the Changing Landscape of Online Abuse

    2022 IEEE Symposium on Security and Privacy (SP) · 2021 · 133 citations

    We argue that existing security, privacy, and antiabuse protections fail to address the growing threat of online hate and harassment. In order for our community to understand and address this gap, we propose a taxonomy for reasoning about online hate and harassment. Our taxonomy draws on over 150 interdisciplinary research papers that cover disparate threats ranging from intimate partner violence to coordinated mobs. In the process, we identify seven classes of attacks—such as toxic content and…

    DOI

  • “It cannot do all of my work”: Community Health Worker Perceptions of AI-Enabled Mobile Health Applications in Rural India

    2021 · 79 citations

    Recent advances in Artificial Intelligence (AI) suggest that AI applications could transform healthcare delivery in the Global South. However, as researchers and technology companies rush to develop AI applications that aid the health of marginalized communities, it is critical to consider the needs and perceptions of the community health workers (CHWs) who will have to integrate these AI applications into the essential healthcare services they provide to rural communities. We describe a qualita…

    DOI

  • The Illusion of Empathy? Notes on Displays of Emotion in Human-Computer Interaction

    2024-05-11 · 60 citations

    articleOpen access

    From ELIZA to Alexa, Conversational Agents (CAs) have been deliberately designed to elicit or project empathy. Although empathy can help technology better serve human needs, it can also be deceptive and potentially exploitative. In this work, we characterize empathy in interactions with CAs, highlighting the importance of distinguishing evocations of empathy between two humans from ones between a human and a CA. To this end, we systematically prompt CAs backed by large language models (LLMs) to…

    PublisherOA PDFDOI

Recent grants

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Awards & honors

  • NSF CAREER Award
  • SIGCHI Societal Impact Award
  • MacArthur Foundation fellowship

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