Rajshree Agarwal

Machine learning and human capital complementarities: Experimental evidence on bias mitigation

Strategic Management Journal · 2020 · 244 citations

Abstract Research Summary The use of machine learning (ML) for productivity in the knowledge economy requires considerations of important biases that may arise from ML predictions. We define a new source of bias related to incompleteness in real time inputs, which may result from strategic behavior by agents. We theorize that domain expertise of users can complement ML by mitigating this bias. Our observational and experimental analyses in the patent examination context support this conjecture.…

Building Industries by Building Knowledge: Uncertainty Reduction over Industry Milestones

Strategy Science · 2020 · 94 citations

Scholars have long been interested in new industry emergence, highlighting that it could often be impeded by uncertainty across four dimensions: technology, demand, ecosystem, and institutions. Building on the insight that uncertainty stems from partial knowledge, we develop a conceptual framework that utilizes a temporal and a process perspective for knowledge generation and aggregation. Industry emergence through key milestones—commercialization, firm takeoff, and sales takeoff—is made possibl…

Forming Entrepreneurial Teams: Mixing Business and Friendship to Create Transactive Memory Systems for Enhanced Success

Academy of Management Journal · 2021 · 75 citations

Successfully navigating through critical uncertainties during the incipient stages requires new ventures to develop learning systems, and building the right team may be key in this process. Drawing...

Who Forgoes Screening in Online Markets and Why? Evidence from Airbnb

MIS Quarterly · 2021 · 37 citations

Screening is considered a necessary mechanism for alleviating information asymmetry but has also raised concerns about increased discrimination in online peer-to-peer market platforms. Paradoxically, providers of goods and services may also voluntarily forgo screening, even though it increases the risks and costs associated with poor matches. We examine who may choose to forgo screening and why, and its impact on their performance outcomes. Our study’s empirical context is the Airbnb platform, w…

Pioneering digital platform ecosystems: The role of aligned capabilities and motives in shaping key choices and performance outcomes

Strategic Management Journal · 2022-11-20 · 31 citations

Abstract R esearch Summary We inductively analyze rich qualitative and quantitative data on the global census of pioneering mobile money firms to examine how firm characteristics shape digital platform ecosystem configuration choices regarding (a) internal versus external integration and (b) the creation of network externalities through open versus closed end‐user access. In contrast to received wisdom, we find pioneering firms were equally likely to engage in external and internal integration;…