Seyed M.R. Iravani
· Professor of Industrial Engineering and Management Sciences and (by courtesy) Operations ManagementNorthwestern University · Chemical Engineering
Active 1992–2026
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About
Seyed M.R. Iravani is a Professor of Industrial Engineering and Management Sciences at Northwestern University, serving as the Director of Graduate Studies. He holds a Ph.D. in Industrial Engineering from the University of Toronto, Canada, and both a Master's and Bachelor's degree in Industrial and System Engineering from Iran University of Science and Technology in Tehran, Iran. His research focuses on the applications of stochastic processes, queuing theory, and game theory in the design and control of manufacturing, service operations, healthcare systems, and supply chains. Iravani has contributed to the understanding of complex systems through his work on priority systems, supply chain coordination, and product development efficiency, among other areas.
Research topics
- Computer Science
- Economics
- Commerce
- Business
- Microeconomics
- Industrial organization
- Computer network
- Mathematical optimization
- Neoclassical economics
- Mathematics
Selected publications
Sequential Resource Allocation for Nonprofit Operations
Operations Research · 2014-03-27 · 147 citations
articleThis paper studies a sequential resource allocation problem motivated by distribution operations of a nonprofit organization. The alternate objectives that arise in nonprofit (as opposed to commercial) operations lead to new variations on traditional problems in operations research and inventory management. Specifically, we consider the problem of distributing a scarce resource to meet customers' demands that are observed sequentially. An allocation policy that seeks to maximize profit may lead…
Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems
Management Science · 2018-02-20 · 60 citations
articleTelemedical physician triage (TPT) is an example of a hierarchical knowledge-based service system (HKBSS) in which a second level of decision agent (telemedical physician) renders a decision on cases referred to him or her by the primary level agents (triage nurses). Managing the speed-versus-quality trade-off in such systems presents a unique challenge because of the interplay between agent knowledge and flow of work between the two levels. We develop a novel model of agent knowledge, based on…
Managing Customer Expectations and Priorities in Service Systems
Management Science · 2017-08-03 · 39 citations
articleSenior authorWe study how to use delay announcements to manage customer expectations while allowing a firm to prioritize among customers with different sensitivities to time and value. We examine this problem by developing a framework that characterizes the strategic interaction between the firm and heterogeneous customers. When the firm has information about the state of the system, yet lacks information on customer types, delay announcements play a dual role: they inform customers about the state of the sy…
Service Science · 2018-12-01 · 29 citations
articleSenior authorAs the service industry moves toward self-service, peer feedback serves a critical role in this shift for educational services. Peer feedback is a process by which students provide feedback to each other. One of its major benefits is that it enables students to become actively involved in the learning and assessment process and play an integral role in the delivery and quality of their education. However, a primary concern is that students do not consistently provide each other with quality feed…
Markdowns in Seasonal Conspicuous Goods
Marketing Science · 2020 · 17 citations
Senior authorCorrespondingThis paper studies pricing and rationing strategies of luxury retailers and identifies exclusivity-seeking consumer behavior as another rational behind price markdowns in seasonal conspicuous goods.
Recent grants
NSF · $330k · 2011–2015
Collaborative Research: A Design Methodology for Operational Flexibility
NSF · $150k · 2005–2009
NSF · $244k · 2013–2017
Frequent coauthors
- 24 shared
Wallace J. Hopp
University of Michigan–Ann Arbor
- 13 shared
Izak Duenyas
Ross School
- 11 shared
Sarang Deo
University of Hyderabad
- 9 shared
Karen Smilowitz
- 7 shared
Kenan Arifoğlu
- 7 shared
Mark P. Van Oyen
University of Michigan–Ann Arbor
- 7 shared
Bora Kolfal
University of Alberta
- 6 shared
David Simchi‐Levi
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