Mark Haselkorn
· ProfessorVerifiedUniversity of Washington · Human Centered Design & Engineering
Active 1983–2024
About
Mark Haselkorn is a professor in the Department of Human Centered Design & Engineering at the University of Washington. His specialization includes strategic management of information and communication systems, risk and resilience, safety and security systems, and visual analytics. His research focuses on the management and security of information systems, emphasizing resilience and safety, and involves visual analytics to support these areas. As a faculty member, he contributes to advancing understanding in these fields through research and teaching, supporting the department's mission to improve human-centered design and engineering practices.
Research topics
- Computer Science
- Business
- Engineering
- Artificial Intelligence
- Knowledge management
- Systems engineering
- Data science
- Management science
- Risk analysis (engineering)
Selected publications
Proceedings of the ACM on Human-Computer Interaction · 2024 · 3 citations
Senior authorCorresponding- Computer Science
- Knowledge management
- Computer Science
When large, complex interorganizational collaborations create new systems, they must discover how the system should work and how it should integrate into the overall organizational milieu. These collaborations must also draw upon and accommodate a host of processes and resources. In this paper, we present results from a qualitative case study of a key policy and process document for a large design project for a civic traffic management system that must serve multiple organizations and government agencies. The document is one common to systems engineering, but less familiar to CSCW: the Concept of Operations (ConOps). We describe the sociotechnical design functions of the ConOps. We also analyze the document and its developmental process using Ewenstein and Whyte's concept of epistemic objects," which has been useful for CSCW and design research scholars to understand the roles artifacts play in the messy processes of design and cooperative work. We find that the ConOps exhibits many qualities of an epistemic object and supports the deeply integrated work of "designing" both the system and the interorganizational collaboration itself. We then explore avenues for future research in similarly complex infrastructural design settings.
Challenges to Effective Information and Communication Systems in Humanitarian Relief Organizations
Routledge eBooks · 2020 · 3 citations
Senior authorCorresponding- Computer Science
- Business
- Knowledge management
This chapter explores communication issues and associated challenges revealed during international humanitarian relief efforts and identifies potential areas of interest for further exploration. The players include the United Nations, donor governments, multi- and bilateral agencies, governments of countries affected by the crisis, nongovernmental organizations (NGOs), philanthropic foundations, corporations, the giving public, and those who have suffered during the crisis. The chapter focuses on issues and challenges that exist within NGOs and among NGOs, as well as between NGOs and the other types of organizations involved in humanitarian relief, including the people being served. The following discussion divides NGO communication issues and associated challenges into two categories: intraorganizational communication and interorganizational communication. The restricted and short-term nature of donor funding makes it very difficult for organizations to invest more strategically in long-term planning and discourages organizations from adequately investing in strategic ICS infrastructure.
Current Trends and Future Challenges in Congestion Management
International Conference on Information Systems for Crisis Response and Management · 2020
- Computer Science
- Computer Science
- Data science
ISCRAM · 2019-01-01 · 1 citations
articleSenior author2018-02-02 · 1 citations
article1st authorCorrespondingHumanitarian Operations and Humanitarian Research
The Institutional Repository at DePaul University (DePaul University) · 2016-01-01
articleOpen accessSenior authorUsing conceptual work products of health care to design health IT
Journal of Biomedical Informatics · 2015-10-31 · 13 citations
articleSenior authorHumanitarian Research and Managing Humanitarian Operations
International series in management science/operations research/International series in operations research & management science · 2015-12-17 · 5 citations
book-chapterSenior authorAdvances in Managing Humanitarian Operations
International series in management science/operations research/International series in operations research & management science · 2015-12-17 · 31 citations
bookSenior authorHow Humanitarian Culture Informs Change Adoption: A Case Study of Humanitarian Logistics
International series in management science/operations research/International series in operations research & management science · 2015-12-17 · 6 citations
book-chapterSenior author
Frequent coauthors
- 28 shared
Jan H. Spyridakis
- 17 shared
Woodrow Barfield
- 16 shared
Donald J Dailey
- 9 shared
B Goble
- 9 shared
Loveday L. Conquest
- 8 shared
LL Conquest
Quantitative BioSciences
- 7 shared
Rebecca Walton
Utah State University
- 6 shared
Jodie K. Haselkorn
VA Puget Sound Health Care System
Labs
Human Centered Design & EngineeringPI
Education
- 1980
M.A., Computational Linguistics
University of Michigan
- 1977
Ph.D., English Language & Literature
University of Michigan
- 1971
BA, English
Columbia University Columbia College
Awards & honors
- Winner, ISCRAM Best Paper Award (2011)
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