About

Linda K. Enghagen is an Emeritus Professor at the Isenberg School of Management at the University of Massachusetts Amherst, where she has held various academic positions including Senior Associate Dean for Academic Programs and Associate Dean for Professional Programs. She has been a faculty member at the school since 1990, serving as a Professor since 2006. Her educational background includes a JD from Suffolk University Law School and a BA from the University of Wisconsin - Eau Claire. Her professional experience includes managing partner at Burres & Fidnick and roles in tax management at Third National Bank of Hampden County. Her research interests focus on copyright law, distance education, and legal issues in hospitality business operations. She teaches courses related to business law, professional ethics, hospitality and tourism law, and legal and ethical issues in cyberspace. Enghagen has received recognition for her teaching, including the Outstanding Teacher award and the Kelleher Faculty and Staff Recognition Award. Her scholarly work includes publications on legal standards for internships, copyright infringement, tip pooling, and legal compliance in the hospitality industry.

Research topics

• Business
• Law
• Marketing
• Political science
• Advertising

Selected publications

• New Legal Standards for Unpaid Internships: Implications for the Hospitality and Tourism Field

  Journal of Hospitality & Tourism Education · 2018-03-12 · 8 citations

  article1st authorCorresponding

  Work experience is an increasingly important dimension to undergraduate students as they prepare for professional careers. It is of particular importance in the hospitality and tourism industry where it is not only an ACPHA accreditation requirement of four year degree programs but is viewed by industry professionals as critical to career success in the field. Unpaid internships are one means by which students gain such experience. Recently, a series of federal court decisions altered the legal landscape of unpaid internships. This article examines the new terrain as well as its implications for the field.

  PublisherDOI

• Dynamic Pricing and Minimum Length of Stay Controls as a Hotel Management Practice: Are There Customer Perception, Ethical, and Legal Questions?

  The Journal of Hospitality Financial Management · 2015-07-03 · 14 citations

  articleOpen access

  Length of stay controls and dynamic pricing are components of revenue management tools widely used in the lodging industry. Length of stay controls require guests to stay for a minimum number of nights, even if they might wish to stay for only one night. Dynamic pricing characterized by high room rates and length of stay controls are common when hotel demand is strong for a specific event, such as a college graduation, natural disasters and emergencies, New Year's Eve festivities, July 4 fireworks and concerts, or a major sporting event. While implemented to boost revenue, the combination of dynamic pricing and length of stay controls can raise ethical, legal, and fairness questions that can lead to adverse impacts on hotels. Dynamic pricing may be legal or illegal, depending on state law and the circumstances. Length of stay controls may also be legal or prohibited depending on the state. The authors suggest some alternatives that will allow hoteliers to comply with existing statutes and case law and navigate ethical, legal, and fairness questions.

  PublisherOA PDFDOI

• Round One? Judge Issues Rulings in Long-awaited Copyright Infringement Lawsuit Against Georgia State University

  Online Learning · 2014-03-06

  articleOpen access1st authorCorresponding

  The long-awaited rulings in the copyright infringement lawsuit provide the most specific guidance available to date on the fair use of certain types of materials in e-reserves systems and online course management systems. Unless successfully appealed or otherwise overturned, this case represents a significant victory for Georgia State University specifically and higher education in general. In addition to rejecting the 1976 Classroom Copying Guidelines for Books and Periodicals as an appropriate legal standard for fair use, the case holds that semester-to-semester use of the same material is permitted by fair use. Further, at least for non-fiction books, this case provides somewhat formulaic standards for evaluating fair use. Finally, the potential financial implications of this case are analyzed and suggestions for institutional due diligence are recommended.

  PublisherOA PDFDOI

• Plagiarism: Intellectual Dishonesty, Violation of Law, or Both?

  Journal of Hospitality & Tourism Education · 2011-01-01 · 8 citations

  article1st authorCorresponding

  A recent string of lawsuits illustrates the relationship between plagiarism and the law. While often misunderstood, plagiarism is not, in and of itself, a violation of law. However, plagiarism can be against the law if it is carried out in a manner that violates federal copyright law or state civil laws such as those prohibiting conversion or civil theft. This article examines the relationship between plagiarism and the law in addition to exploring the role of information technologies in perpetrating and detecting both.

  PublisherDOI

• Session II: Copyright and Fair Use Concerns in Film and Media Educational Use

  ScholarWorks@UMassAmherst (University of Massachusetts Amherst) · 2011-01-01

  article

  A panel of UMass Amherst faculty and staff will provide brief presentations, sharing their perspective and experience with the application of copyright and fair use, as specifically related to the use of video in academic courses. These presentations will represent viewpoints and expertise from the Office of Information Technologies & Academic Computing, University Libraries & Scholarly Communications, as well as personal faculty perspective, and will be followed by open discussion with session participants.

  Publisher

• The TEACH Act: Bringing Copyright Law for Distance Education Closer to the Digital Age

  Journal of Hospitality & Tourism Education · 2005-07-01

  article1st authorCorresponding

  The TEACH Act addresses a gap in copyright law that allowed certain types of materials to be used in traditional face-to-face classrooms in ways not allowed in distance education courses. In doing so, Congress sought to preserve the balance between the interests of the owners of copyright protected works and those of users in nonprofit educational settings. Consequently, the TEACH Act imposes administrative and technological prerequisites on institutions of higher education that choose to utilize its expanded rights. While a number of institutions of higher education offer hospitality related degrees online, few have elected to comply with the TEACH Act.

  PublisherDOI

• Internet Diffusion of an E-Complaint

  Journal of Travel & Tourism Marketing · 2004-02-15 · 34 citations

  article

  SUMMARY “Yours Is A Very Bad Hotel,” a customer complaint in the form of a PowerPoint presentation, earned a degree of notoriety when it spread worldwide via the Internet even though it was not intended for public distribution. While none were solicited, its authors received over 4,000 e-mail responses to their e-complaint. This paper presents a content analysis of 1,000 of those responses. The results of the content analysis yielded interesting patterns of diffusion that have implications for hospitality practitioners and academics. The findings include geographic diffusion within and outside the U.S. as well as diffusion through professional groups and organizations over time. Patterns with respect to gender, employment sector, affective response, intention to communicate with other individuals and groups, and intentions for further usage of the complaints are also presented. Comparisons to theories of diffusion of innovations were also undertaken.

  PublisherDOI

• U.S. Supreme Court Reviews Employers' Responsibilities Regarding Tip Reporting and Fica Taxes

  The Journal of Hospitality Financial Management · 2004-09-01

  articleOpen accessSenior author

  ABSTRACT The recent Supreme Court Case, U.S. v. Fior D'Italia, Inc. (2002), has given the Internal Revenue Service broad new authority to conduct audits of restaurant owners in order to estimate and assess the amount of FICA taxes owed for employee tips and wages. The court approved the use by the IRS of the “aggregate method” to estimate the amount of tips received by employees in employer tax audits without requiring the prior audits of individual employees. The decision will force restaurant employers to become much more actively involved in obtaining accurate information from their employees as to the precise amount of their tip income in order to avoid the “employer first” audits. As such, the various alternatives for restaurant owners in deciding how to handle employee tips and FICA taxes are better understood.

  PublisherOA PDFDOI

• Universal Instructional Design: Promoting Universal Access While Facilitating Compliance With Disability Laws

  Journal of Hospitality & Tourism Education · 2004-04-01

  article1st authorCorresponding

  Universal instructional design focuses on the goal of providing universal access to education through the utilization of instructional and course design strategies that accommodate the needs of students with disabilities. Despite a thirty-five year history of laws prohibiting discrimination against persons with disabilities as well as laws requiring educational institutions to provide accommodations for such persons, recent cases demonstrate that stereotypes and discrimination persist. While not created for the purpose of facilitating compliance with disability law, universal instructional design strategies offer many benefits one of which is the pragmatic benefit of facilitating compliance with disability law.

  PublisherDOI

• Putting things in perspective: McDonald's and the $2.9-million cup of coffee

  Cornell Hotel and Restaurant Administration Quarterly · 2002-06-01 · 3 citations

  article1st authorCorresponding

  Abstract Juries may have good reason for making large awards to plaintiffs in product-liability cases; in truth, however, defendants usually win.

  PublisherDOI

Frequent coauthors

• Robert H. Wilson

  Massachusetts Institute of Technology

  6 shared

• David D. Hott

  2 shared

• Thomas L Paige

  1 shared

• Minwoo Lee

  University of Houston

  1 shared

• Jeffrey A. Fernsten

  1 shared

• Linda Shea

  University of Massachusetts Amherst

  1 shared

• Eric P. Healy

  University of Massachusetts Amherst

  1 shared

• Robert H. Wilson

  Royal London Hospital

  1 shared

Awards & honors

• Outstanding Teacher, Isenberg School of Management (2010-201…
• Kelleher Faculty and Staff Recognition Award (2010-2011)
• Best in Track, Presentation, “The Case Against Georgia State…